Get in Touch

You can reach our booking line on +44 2380 333 000 at any hour of the day or night, or email bookings@sotoncars.co.uk. The line is answered 24/7, every day of the year, including bank holidays. You can also send a booking request through the form on this page, message us on WhatsApp on the same number, or use the online booking system.

You will normally get a quote straight away, because most of our journeys run on a fixed fare we can confirm on the spot. If a job needs more thought, such as a multi-stop itinerary, a large group or a one-off request, we will come back to you as quickly as we can, and our team aims to answer website enquiries within 30 minutes.

Fares are fixed and agreed at the time of booking, so the price we quote is the price you pay, with no surge pricing and no hidden extras. You can pay by cash or card. The only things that can be added are waiting time beyond the free allowance, and tolls, congestion charges or parking, and we will always tell you about those before they happen.

For an airport pickup we allow 60 minutes of free waiting time, and that clock starts from the scheduled arrival of your flight rather than from when the driver reaches the terminal. For all other pickups we allow 15 minutes free. Waiting beyond those allowances is charged at our standard waiting rate.

Yes, we meet you in the arrivals area, so there is no hunting for a car park full of waiting drivers. We track your inbound flight, which means a delay or an early landing does not cost you anything extra, because your free waiting time runs from the scheduled arrival. Please give us your flight number when you book so that we can follow it.

Yes, wheelchair accessible vehicles are available, and they have to be requested at the time of booking so that we can set aside the right vehicle. Please say so in your message or on the phone rather than leaving it until the day of travel. Child seats and pet-friendly vehicles are also available on request.

No, you do not need an account, a password or an app to book with us. A booking is made by phone, WhatsApp, email, the form on this page or the online booking system, and it is only confirmed once we have sent you confirmation. The practical consequence is that the details you give us are only used to arrange your journey, and you can ask us to delete them at any time.

Cancellations made more than 24 hours before the journey are free of charge. Within 24 hours a cancellation may carry a charge of up to 50% of the agreed fare, and a no-show, where nobody is at the pickup point, is charged in full. Airport pickups must be cancelled at least 2 hours before the scheduled pickup time, so please call +44 2380 333 000 rather than emailing if a flight changes.